Contact Us


We pride ourselves on being there when you need us. Our Customer Service Specialists are accessible by telephone, fax, regular mail and email. Regardless of the method of contact you use, you can be sure we will take the time needed to handle your inquiry quickly and to your satisfaction. Whether it's a new mortgage origination, an existing renewal or a refinance transaction, MCAP's Customer Service Specialists know the answers to your questions.

Call us toll-free from anywhere in Canada (8AM to 7PM local time Monday to Friday) at our Customer Service Call Centre:

 1 800 265 2624 (English)
 1 888 811 2529 (French)

 1 800 922 0220 (Fax)

Contact us via email, by completing this simple online form.

Mortgage Servicing Centre
P.O. Box 351 STN C
Kitchener, ON N2G 3Y9