Do you have questions about using MyMCAP? We have posted answers to some of the most asked questions. If after reviewing these you still have questions please use the contact form to send us an email or you can call us at 1 800 265 2624.


About MyMCAP

MyMCAP is our new portal that gives you, our mortgage customer, 24/7 access to your home loan details.
For the time being, you can view

• your mortgage balance
• your payment details and
• your amortization schedule.

Stay tuned for enhanced functionality being added to the site.

Absolutely yes! MyMCAP is completely private and secure. The system is password protected and encrypted to protect the confidentiality of your mortgage information.

Accessing MyMCAP

Go to mcap.entrez.ca and type in your User Name and Password.
Click on the Forgot my User Name link located on the main Login page. Have your account statement handy since you will be required to enter your account information again as when you first registered. Once we have validated your account, we will send you your User Name to the email address we have on file for you.
Click on the Forgot my Password link located on the main Login page. Once you’ve correctly answered the security questions you chose during the initial registration process, we will send you a new temporary password to the email address we have on file for you.
If you are unable to answer your security questions correctly, please call us at 1 800 265 2624. We will reset your password and you may choose to select new security questions/answers.
Log in to MyMCAP and go to the My Profile page to update your email address.

MyMCAP has been tested with the following browsers

• IE8 to IE11
• Google Chrome
• Firefox
• Safari

Manage MyMCAP

You can make additional payments by logging in to MyMCAP, selecting Mortgages Changes from the main menu and then clicking on Manage Additional Payments option.
This is a future functionality of the site. For the time being, please call us at 1 800 265 2624.
Not all of our correspondence is eligible for viewing on MyMCAP at this time. If you don’t see a document you require please call us at 1 800 265 2624.

Yes! Log in and go to the "My Profile" tab to use the "Add mortgage for viewing on MyMCAP" option. Ensure you have an account statement available for the additional mortgages to be added as you will need to provide the mortgage account number, and the last four(4) digits of the bank account we withdraw your mortgage payments from. If you need assistance setting up your additional mortgages for viewing on MyMCAP, please call our Contact Centre at 1 800 265 2624.

This is a future functionality of the site. For the time being, please call us at 1 800 265 2624.
You can contact a customer service representative by either sending an email from the contact form or calling our Contact Centre at 1 800 265 2624.

Registering For MyMCAP

As an MCAP mortgage customer, the new portal puts your mortgage account details at your fingertips, 24/7. As the portal’s functionality continues to grow, you will eventually be able to make additional mortgage payments etc. online.
Go to mcap.entrez.ca , click the register link (just below the Login button) and complete the registration process.
You will need your mortgage account number and the last four(4) digits of the bank account we withdraw your mortgage payment from.
An activation code will be sent to the email address or cell number provided during the registration process, along with a link to the activation page. You will be asked to enter your User Name, Password and Activation Code. It is important to note the activation code expires within 72 hours. If you choose email as the delivery method for your activation code and you didn't receive an email, please check your junk mail folder items to ensure our email was not flagged as Junk. To avoid our messages to you being identified as Junk mail, please add our email address, mcap@entrez.ca, to your list of contacts or approved recipients.
The Activation email contains your User Name so once you’ve activated your MyMCAP account, it’s a good idea to keep it on file.
Yes. Log in to MyMCAP and go to the My Profile page to change your security questions.
Yes. Log in to MyMCAP and go to the My Profile page to change user name.
Please call us at 1 800 265 2624 and we can help you register for MyMCAP.

Troubleshooting MyMCAP

As part of our security to protect your information, our registration process uses validation information about your mortgage that we currently have in our system. The following are some common situations that clients have run into when trying to register:

• Incorrect Last Name entered: We may have a name on file that you don't usually use. If the name still does not match what we have on file, please send us an email from the Contact Us tab or call us at 1 800 265 2624.
• Incorrect Bank Account Number entered: Only enter the last four(4) digits of the bank account your mortgage payments are being withdrawn from, ignore any dashes and spaces.
• Only individuals may register for MyMCAP at this time: Guarantors and Businesses are NOT eligible, if you are still having difficulty registering, please send us an email from the Contact Us tab or call our Contact Centre at 1 800 265 2624.

There may be a number of reasons your mortgage isn’t eligible for viewing on MyMCAP at this time:

• If your mortgage was paid out more than a year ago, it will not be eligible for registration.
• If your mortgage is currently under legal action for collection of outstanding amounts, it will not be eligible for registration.
• If you have received notification from MCAP that it’s your turn to sign up please send us an email from the Contact Us tab or call our Contact Centre at 1 800 265 2624 and let us know you are receiving this error.
• If this is a new mortgage and funds have not yet been advanced.
If your account was inactive for 20 minutes, you will have received a message advising that, and be returned to the log in screen to log in again. Your account is not locked.
We can’t provide the specific reason at the time of registration as a protective measure.
If you were unsuccessful 3 times in your attempt to log in, you will receive the message “Your account is locked until...”. Please wait a full 30 minutes before your next log in attempt. Attempting to log in before 30 minutes have passed will result in extending the lock an additional 30 minutes.